Studio Policies & Cancellation
To ensure that every guest receives Abby's undivided clinical attention in a calm, unhurried atmosphere, we adhere to the following professional studio standards.
1. 24-Hour Rescheduling & Cancellation Policy
Your appointment time is reserved exclusively for you. If you need to reschedule or cancel your appointment, we kindly require at least 24 hours advanced notice. Cancellations made with less than 24 hours notice or missed appointments (no-shows) will forfeit the $50 reservation deposit or be charged 50% of the scheduled service value.
2. Late Arrivals & Grace Period
We offer a 10-minute grace period for unexpected traffic. If you arrive more than 15 minutes past your scheduled appointment time, your service may need to be modified or shortened to ensure that subsequent guests are not delayed. The full service fee remains applicable.
3. Sickness & Contagious Conditions Courtesy
If you are experiencing fever, active viral illness, open cold sores, or contagious skin conditions, please contact the studio immediately to reschedule. Cancellation fees are waived in cases of documented sudden illness. Receiving facial treatments while ill can compromise your immune recovery and irritate sensitive facial tissues.
4. Sanctuary Atmosphere (Cell Phones & Guests)
Our treatment suite is designed as a peaceful oasis. We kindly request that all cell phones be silenced upon entering. Due to space constraints and Arizona State Board sanitation guidelines, additional guests or unattended children are not permitted in the treatment room during active clinical services.
5. Professional Skincare Product Returns
We stand firmly behind the efficacy of our homecare formulas. Unopened, factory-sealed skincare products may be returned for a full refund within 14 days of purchase. In the rare event of an unexpected allergic reaction, gently used products may be exchanged for studio credit toward an alternative formulation within 21 days.